Q: Deposit How long does a bKash payment take to appear in your Mushfile account, and what should you do if the transaction fails?

For deposits made via bKash, Nagad, or Rocket, 5 to 10 minutes funds are credited to your Mushfile account. Bank transfers may take up to 1 hour. Bank transfers made after 11:00 PM will be credited by 10:00 AM the following morning. If a deposit fails or funds haven't arrived after 15 minutes, follow the steps below: Check "Transaction Status" on the deposit page — it will show whether the transaction is pending or failed. Check your mobile banking app to confirm whether the amount was deducted. If money was deducted but not credited to your account — contact us via live chat with your transaction ID and a screenshot. In most cases, the amount from a failed deposit Within 48 hours is returned to the main account. Tips: Always use the correct Mushfile merchant number when making a deposit. Sending to the wrong number may delay your refund.

Question 1

Deposit How long does a bKash payment take to appear in your Mushfile account, and what should you do if the transaction fails?

Accepted Answer

For deposits made via bKash, Nagad, or Rocket, 5 to 10 minutes funds are credited to your Mushfile account. Bank transfers may take up to 1 hour. Bank transfers made after 11:00 PM will be credited by 10:00 AM the following morning.

If a deposit fails or funds haven't arrived after 15 minutes, follow the steps below:

Check "Transaction Status" on the deposit page — it will show whether the transaction is pending or failed.
Check your mobile banking app to confirm whether the amount was deducted.
If money was deducted but not credited to your account — contact us via live chat with your transaction ID and a screenshot.
In most cases, the amount from a failed deposit Within 48 hours is returned to the main account.

Tips: Always use the correct Mushfile merchant number when making a deposit. Sending to the wrong number may delay your refund.

Question 2

Bonus To withdraw bonus funds, you need to meet the wagering requirement — how exactly is that calculated?

Accepted Answer

Wagering Requirement (WR), or rollover, refers to how many times you must wager your bonus amount before it can be withdrawn. Mushfile's welcome bonus typically requires 30x wagering Applicable.

Calculation example: You deposit ৳1,000 and receive a ৳2,000 bonus (total ৳3,000). A 30x WR means ৳2,000 bonus × 30 = ৳60,000 worth of bets must be completed. Any remaining balance can then be withdrawn.

Key Rules:

Not all games contribute equally to the WR — slots count at 100%, while Live Casino games typically contribute 10–20%.
After the bonus is activated, Within 30 days WR must be completed.
Your current progress can be tracked live in the "Bonus" section of your account.
Withdrawing your bonus balance before the WR is met will result in the entire bonus being forfeited.

Question 3

Betting I want to place my first cricket bet on Mushfile — where do I go, what markets are available, and how do I get started?

Accepted Answer

Getting started with cricket betting on Mushfile is simple. After logging in, go to the main menu and select "Sports" section and click the cricket icon. You'll find all major tournaments here, including Bangladesh national team matches, IPL, BPL, and ICC events.

Available markets:

Match Winner: Which team will win — the simplest bet you can place.
Toss Bet: Which team will win the toss.
Over/Under: Whether total runs in a specific over will be over or under.
Top Batsman / Bowler: Which player will score the most runs or take the most wickets.
Live Betting: Update your bets in real time while the match is in progress.

Click on your preferred market to add it to the betslip. Enter your stake and click "Confirm Bet". Before placing your first bet, check for free bet offers — there may be special cricket bonuses available for new members.

Question 4

Betting What is the minimum bet amount on Mushfile — and is it different for Sports and Casino?

Accepted Answer

Yes, minimum bet amounts differ between Sports Betting and casino games: Sports Betting: Minimum ৳10 — across cricket, football, eSports, and all markets. Live Sports Betting: Minimum ৳20 (due to real-time odds changes). Slot games (e.g., Fortune Mouse, Big Bass Bonanza): Minimum ৳1 Per spin. Live Casino (Baccarat, Roulette): Minimum ৳50 Per round. Maximum Bet: Varies by event and game — generally up to ৳50,000. Tips for new players: Start with small bets — get a feel for the game before increasing your stake. Always set a budget for yourself in the spirit of responsible gaming.

Question 5

Account What information is required to open a new account on Mushfile, and how long does the entire process take?

Accepted Answer

Registering on Mushfile is quick and easy — takes just In just 3 minutes Your account is all set. Here's what you'll need during registration: Full Name: As shown on your National ID. Mobile number: An active Bangladeshi number (for OTP verification). Email address: An active email address (for notifications and account recovery). Password: At least 8 characters — combining numbers and special characters. Age Verification: Must be 18 years of age or older. After registration, you'll receive an OTP on your mobile. Verifying the OTP will activate your account. Before your first withdrawal, you'll need to complete KYC verification — upload a photo of your National ID, which is typically approved within 24 hours. For detailed instructions, Registration page View.

Question 6

Betting How do I create a serial bet or accumulator to win big by placing bets on multiple matches at once?

Accepted Answer

An accumulator or parlay bet combines multiple selections into a single bet — if all selections win, the odds multiply for a potentially massive payout. To place one on Mushfile: Go to the Sports section and click on your preferred market for the match — it will be added to your bet slip. Add your second and third matches the same way. The betslip will automatically display the "Accumulator" option. Activate the "Accumulator" or "Multi" tab on your betslip, then enter your total stake. The combined odds and potential winnings will be calculated and displayed automatically. Example: 3 matches with odds 2.0 × 1.8 × 2.5 = total odds 9.0. Potential win on a ৳1,000 bet: ৳9,000. However, if even one leg loses, the entire bet is lost. Warning: Accumulators carry higher risk. Start with 2–3 selections to keep things manageable.

Question 7

Account How do I change the language on the Mushfile website or app — for example, switching from Bengali to English or another language?

Accepted Answer

There are two ways to change the interface language on Mushfile:

When logged in: Click the profile icon in the top-right corner → select "Settings" → choose "Language / Language" → select your preferred language → click "Save".
When logged out: Look for the language icon (🌐) in the site's header or footer and click it.

Mushfile currently supports: Bangla, English. After changing the language, the page will reload and all content will be displayed in the new language.

In the mobile app: Settings → Language → Make your selection → The app will restart. Notifications and emails will also be delivered in the selected language.

Tips: Language changes apply to your current device only — you may need to set it again when logging in from a different device.

Mushfile FAQ — all your questions answered, right here

No results found

Mushfile FAQ — Why this page is useful for you

Mushfile's Top Features at a Glance

Didn't find your answer in the FAQ? Talk to us directly

Got your answers? Play now!